Telehealth Utilization
While telemedicine has been around for decades, many organizations did not widely adopt tools and mechanisms to provide healthcare services remotely until the start of the COVID-19 pandemic in early 2020. Following the exponential rise in telehealth usage in early 2020, as organizations returned to in-person, non-emergent care, telehealth utilization began to decrease and has since settled into a more consistent rate, although differences by specialty remain. This tracker aims to provide insight into ongoing trends in the utilization of telehealth.
Data
Select one or more department specialties to display the metrics for departments of those types.
Telehealth Utilization Rate
July 2026
Monthly rates of telehealth encounters.
Metric Definitions
- Numerator
- An encounter of type "Telemedicine" or an encounter of type "Office Visit" with a CPT billing code 99441-99443 or an encounter of type "Telephone" or "Telephone Visit" with any CPT billing code.
- Denominator
- An encounter of type "Telemedicine" or "Office Visit" or an encounter of type "Telephone" or "Telephone Visit" with any CPT billing code.
- Endocrinology
- Encounters in departments with primary specialties of "Endocrinology", "Endocrinology, Diabetes & Metabolism", or "Pediatric Endocrinology"
- Geriatrics
- Encounters in departments with primary specialties of "Elder Care Services", "Geriatric Medicine", or "Gerontology"
- Gynecology
- Encounters in departments with primary specialties of "Gynecology", "Maternal & Fetal Medicine", "Maternal and Fetal Medicine", "Midwifery", "Obstetrics", "Obstetrics & Gynecology", "Obstetrics and Gynecology", "Urogynecology", "Women’s Health", or “Women’s Health Care, Ambulatory” where the patient had no documentation of being actively pregnant.
- Mental Health
- Encounters in departments with primary specialties of "Behavioral Health", "Behavioral Health Clinic", "Child and Adolescent Psychiatry", "Counseling", "Developmental – Behavioral Pediatrics", "Domestic Abuse Support Services", "Geriatric Psychiatry", "Marriage and Family Therapy", "Mental Health", "Neuropsychology", "Neuropsychiatry", "Pediatric Psychiatry", "Pediatric Psychology", "Post-Trauma Therapy and Support", "Psychiatric/Mental Health", "Psychiatry", "Psychology", "Psychotherapy", or "Social and Spiritual Support"
- Obstetrics
- Encounters in departments with primary specialties of "Gynecology", "Maternal & Fetal Medicine", "Maternal and Fetal Medicine", "Midwifery", "Obstetrics", "Obstetrics & Gynecology", "Obstetrics and Gynecology", "Urogynecology", "Women’s Health", or “Women’s Health Care, Ambulatory” where the patient had documentation of being actively pregnant.
- Primary Care
- Encounters in departments with primary specialties of "Adult Health", "Adult Medicine", "Ambulatory Care", "Chronic Care", "Family Medicine", "Federally Qualified Health Center (FQHC)", "General Care", "General Internal Medicine", "General Practice", "Internal Medicine", "Internist", "Medical", "Medical Clinic", "Physician’s Office", "Preventative Medicine", or "Primary Care"
- Primary Care - Peds
- Encounters in departments with primary specialties of "Adolescent Medicine", "Clinical Child & Adolescent", "Developmental", "Developmental and Behavioral Pediatrics", "Pediatric Internal Medicine", or "Pediatrics"
- Surgery
- Encounters in departments with primary specialties of "Ambulatory Surgery Center", "Bariatrics", "Breast Surgery", "Burn Surgery", "Cardiothoracic Surgery", "Colon and Rectal Surgery", "Female Pelvic Medicine and Reconstructive Surgery", "General Surgery", "Maxillofacial Surgery", "Neurosurgery", "Ophthalmic Plastic and Reconstructive Surgery", "Oral and Maxillofacial Surgery", "Oral Surgery", "Orthopaedic Surgery", "Pediatric Cardiothoracic Surgery", "Pediatric Neurosurgery", "Pediatric Plastic Surgery", "Pediatric Surgery", "Pediatric Trauma Surgery", "Plastic and Reconstructive Surgery", "Plastic Surgery", "Plastic Surgery within the Head & Neck", "Spine Surgery", "Surgical", "Surgical Oncology", "Surgical Services Clinic", "Thoracic Surgery", "Transplant Surgery", "Trauma Surgery", or "Vascular Surgery"
- Urgent Care
- Encounters in departments with primary specialties of "Urgent Care" or "Urgent Care Center"
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